FAQ

Yes, all designs including the flowers use in the designs are handmade in the studio by Gaëlle.

The jewelry findings are guaranteed to be nickel-free, lead-free, and cadmium-free. And, the preserved flowers result from a biological process, not a chemical one.

Gaëlle emphasizes her attention to detail and quality of her work. She takes great care to accurately represent her range online. Each piece is unique and can vary slightly while still upholding its distinct characteristics and value.

In a rare and unlikely event, you receive a faulty product, Gaëlle is committed to the Australian Consumer Law and will repair or replace it with no additional charge.

For made to order designs please allow 1-2 weeks production time. For ready to ship designs please allow 1-4 days for the design to be shipped. Sometimes ready to ship item will become made to order and vice versa made to order designs might go into ready to ship. It just depends what is made up at the time.

Processing times differ for custom bespoke design. Please read below.

Yes, please add the shipping time frame to your orders processing time. This will vary depending on what type of shipping you have selected.

At Madame & Compagnie, we understand that you may wish to cancel an order. Here are our conditions for cancellation:

• Cancellation Before Shipment:
  If you wish to cancel an order before it has been shipped, we will be happy to process your request. Cancellations must be made within 24 hours of the order. If the order has not yet been shipped, we will issue a full refund of the amount paid.
• Cancellation After Shipment:
  Once your order has been shipped, it is unfortunately no longer possible to cancel it.

Please choose carefully.
The process of hand making all our designs requires a great deal of time and effort, for this reason no refunds or exchanges are available once the product has been, made, shipped and received.
For more information, please refer to our Return Policy.

Changes to an order can be done if its early in the production process of the order. 

Currently, we only ship within Australia using Australian Post. However, we are actively working on expanding our shipping options to include international destinations. Stay tuned for updates!

For any enquiries or assistance, please do not hesitate to email us to hello@madameandcompagnie.com or to get in touch via our contact form https://madamecompagnie.cms.webnode.page/contact/. We are here to help and will respond to your queries within 1-2 business days.